Official support line
This channel handles complaints, account, and login issues; many users in Dhaka also ask about bKash and Nagad here
- Ticket reference available
- General response in 30 minutes
- Urgent cases are separated
File a complaint with 77abc Support, get a quick reply
Many users across Dhaka and Bangladesh resolve complaints, account issues, and 77abc Help Center information in one place using 77abc Contact
Download the app View Help Center
4 steps to file a complaint with 77abc Support
Sending a complaint is easy; first organize the information, then send it through the right channel
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Organize information
Keep user ID, time, and screenshots; this reduces verification time by 12 minutes
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Send to 77abc Contact
No form; submit the message in Help Center to create a ticket
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View Acknowledgement Note
A reference number is issued after detection; keep it
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Follow the solution
If a new complaint arrives on the same ticket, send a separate message
Channel for complaints
Response time
The initial response to common messages usually arrives within 30 minutes; for complex complaints it may take up to 1 business day
If you want updates, use the old ticket number; this avoids having to repeat all information
How to use contact information
Send from mobile
In Bangladesh most users write from phones too; keep messages short, and describe the problem in one line
Provide transaction
If there is an issue with bKash, Nagad, or Rocket, add the transaction ID to speed up verification
Write securely
Never share your password; only send necessary information and screenshots
For more steps 77abc Help Center See before logging into your account 77abc Login The page will also be
There is also an external
If the internal ticket doesn't resolve, keep your own documents, then assemble a written case and proceed to a separate complaint path.
Messages sent from Dhaka or another city should include screenshots, time, and the ticket number to simplify the next steps.
General questions about complaints
How fast is the reply?
Usually the first reply arrives within 30 minutes; in high volume it may take up to 1 business day
What information is
User ID, issue, and proof; provide the bKash or Nagad transaction ID.
What to do if you can't log in?
First 77abc Login See the guide; if still not, write to 77abc Support.
Need 77abc Help? Install the app now.
Keep complaints, login, and Help Center in one place. 77abc App Works on small screens; text remains easy to read.
As the final step, download the app, then send a message from 77abc Contact; if 77abc Support is needed, this is the most direct path.
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